Customer Success Associate (Dutch/English)

Lightspeed is seeking full-time energetic, driven and passionate Customer Success Associate (Dutch-speaking) to join the Customer Success Team, based in Amsterdam. Reporting to our Customer Success & Support Manager in Amsterdam, you will be responsible for contacting new Lightspeed's customers. You'll manage all post-sales onboarding activities and to maintain early stage customer satisfaction. Also, you will deal with customers in a technology-based environment. The ideal candidate will not be afraid of a fast-paced, high-energy environment.

As a Customer Success Associate, you will be responsible to contact our new customers, to welcome them and offer them an Orientation session with one of our Product Specialists. These conversations typically include a brief overview of what the Orientation session will cover and answer any additional questions the client may have in order for them to better prepare themselves to begin using our Products.

 

Primary Responsibilities:

  • Handle incoming emails/chats from Sales.
  • Reach out to the clients via telephone or email.
  • Book the orientation sessions in the appropriate calendars: Retail//eCom/Resto
  • Leave voicemails and/or send emails to clients who are unavailable.
  • Properly notate cases in Salesforce in order to track follow-ups with clients.
  • Address any Overdue cases as well as Today's cases
  • Contact customers and attempt to book a session.
  • Manage changes in bookings via their Salesforce case and the Acuity calendar software.
  • Up to 5-6 attempts made with clients in order to book these sessions.
  • Mindful of one’s own conversion rate – scheduled sessions vs. completed sessions.
  • Mindful of the the changing Customer Success targets.
  • Review OB&C Unassigned Cases view.
  • Continue to contact clients in order to book sessions.
  • Manage changes in bookings via their Salesforce case and the Acuity calendar software.
  • Create and Manage tasks for clients whom are not booked.

Requirements:

  • 1+ years of sales experience in B2B environments, preferably in a solution-sales / technology-related environment
  • Bachelor’s degree in marketing or business, or an equivalent degree and/or experience
  • Ability to thrive in a competitive environment and execute tasks within short time lines
  • Results-driven, metrics-oriented, and resourceful
  • Passion for people and technology
  • Technical aptitudes
  • Strong attention to detail
  • Strong organizational and multitasking skills
  • Excellent telephone manner
  • Excellent spoken and written Dutch and English
  • Strong presentation skills

Assets:

  • Knowledge of Mac OS X and iOS
  • Experience with Salesforce.com
  • Retail experience
  • Hospitality experience
  • eCommerce experience
  • Fluency in French

In addition to the perks you see on the Careers page, you’ll get access to:

  • A brand new office on the Amsterdam Canals;
  • An environment that encourages initiatives and leadership;
  • Fun activities with your teammates - be part of the Lightspeed family;
  • Social events throughout the year including the legendary annual holiday party, free sports classes and many more;  
  • Daily catered lunches and snacks;
  • Free Friday afternoon drinks;
  • Work with highly talented people who are as passionate about their craft as you are!