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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Support Specialist to join our Lightspeed E-Commerce team in Manila. You will be working as part of our awesome Manila and Montreal based Support team, helping out our hospitality customers in the North American region.

What you’ll be doing:

  • Have enthusiastic, positive and knowledgeable interactions with customers, partners and Lightspeed team members, maintaining Lightspeed's Gold
  • Deliver outstanding customer service that is courteous, accurate, and timely
  • Manage and prioritize incoming customer inquiries
  • Troubleshoot and resolve technical issues over the phone, email, and other channels
  • Document and track customer issues and resolutions
  • Collaborate with peers and other departments on specific user-impacting issues
  • Collaborate in the creation and maintenance of the internal knowledge base
  • Work on special projects as required 

And a little bit of.... 

  • Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role.

What you need to bring:

We're looking for a an Intermediate candidate who has experience with the following:

  • 2 years experience with a technical support campaign
  • Experience with eCommerce platforms (Shopify, Bigcommerce, Magento) is a plus
  • Customer service experience, ideally in a technical support role
  • Excellent oral and written communication skills in English
  • Passionate about helping people
  • The ability to empathize with the needs and technical acuity of each customer
  • Excellent interpersonal skills
  • Enthusiastic about technology with demonstrated technical aptitude
  • Self-starter who also works well in a team environment
  • Ability to manage competing priorities
  • Open availability, able to work varying shifts
  • Ability to understand HTML and CSS, and make small edits

Assets:

  • Experience using Mac OS X
  • Reading/editing Javascript
  • Retail experience
  • Experience setting up, configuring, or managing eCommerce sites

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

  • Ability to do your job in a truly flexible environment;
  • Genuine career opportunities in a company that’s creating new jobs everyday;
  • Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

  • Participate in the Lightspeed global culture
  • Competitive salary package
  • Flexible Work from Home policy
  • HMO for employee and 2 dependents
  • 15 days Vacation Leave and 10 days Sick Leave
  • Night differential (where applicable) and allowances
  • Health and wellness benefit of 7500PHP per year
  • Mental health online platform and counselling & coaching services
  • LinkedIn Learning license
  • Awesome office space located in Ortigas
  • Barista grade coffee machine supplies

Our office is closed in response to the Covid-19 pandemic and when we do choose to reopen, it will be done following government guidelines ensuring the safety of all our staff.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Lightspeed (TSX/NYSE: LSPD) powers the businesses that are the backbone of the global economy.

Our one-stop commerce platform transforms and unifies digital and physical operations by enabling multichannel sales, expansion to new locations, global payments, financial solutions and connection to supplier networks. With the Lightspeed commerce platform, merchants in retail and hospitality can build thriving businesses for the future.

Headquartered in Montréal, Canada, Lightspeed is trusted by favourite local businesses, where the community goes to shop and dine in over 100 countries. Lightspeed has offices in Canada, the USA, Europe, Russia and APAC.

We’re passionate about enabling people to do their best work. We dream big and we’re looking for people who do the same. With us, career milestones happen often and we celebrate every one. Come work with us and find out where your career will take you at Lightspeed!