Product Manager II - KDS (all genders)
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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
You will be responsible for driving the product strategy and execution for our Kitchen Display System (KDS) - a core component of Lightspeed’s hospitality platform. You’ll lead a cross-functional team of developers, designers, and QA specialists to deliver a product that enables restaurant teams to operate efficiently in one of the most demanding environments: the kitchen.
Your job doesn’t end at shipping features. You’ll ensure adoption by deeply understanding how kitchens work, translating operational realities into product improvements, and closing the feedback loop with customers and internal stakeholders.
You’ll collaborate closely with design, engineering, support, and market teams to define and prioritize initiatives that improve communication between front and back of house, optimize workflows, and make Lightspeed the platform of choice for hospitality venues across EMEA.
Responsibilities
- Develop and execute the roadmap for Lightspeed’s Kitchen Display System in alignment with the overall hospitality product strategy.
- Work closely with design and engineering to translate real-world kitchen workflows into intuitive, reliable, and high-performance software.
- Drive product discovery efforts - including customer interviews, site visits, and data analysis - to understand the daily challenges of chefs, line cooks, and expediters.
- Build business cases and define clear KPIs and success metrics to measure product performance and impact.
- Ensure the rest of the organization understands the value being delivered by the KDS team, through clear communication and internal advocacy.
- Collaborate with other hospitality product teams (POS, Payments, Ordering, etc.) to ensure seamless integration and shared vision across the ecosystem.
- Continuously evaluate feedback from customers, markets, and internal teams to refine priorities and improve usability and stability.
- Manage backlog, define acceptance criteria, and ensure timely, high-quality delivery.
- Support feature rollout and adoption through close coordination with Customer Success, Enablement, and Marketing.
About You
You have a strong sense of ownership and curiosity about how technology supports real-world operations. You’re eager to spend time in the field - observing, listening, and understanding how a kitchen truly runs. You can translate that insight into clear direction for design and engineering, balancing customer empathy with technical and business considerations.
You’re a structured thinker who can bring clarity to complex environments, communicate across functions, and keep everyone aligned on what matters most to users.
You’re passionate about hospitality and motivated by creating tools that make life easier for people working under pressure.
We hire curious, daring, and humble people, giving them the freedom to learn and innovate. We’re more interested in what you’ve accomplished since graduating than in your degree.
Requirements
- At least 3 years of product management experience in a B2B SaaS or similar environment
- Experience working closely with design and engineering from discovery to delivery
- Proven ability to translate operational workflows into digital experiences
- Strong analytical and problem-solving skills; ability to define KPIs and use data to guide decisions
- Excellent communication skills - written and verbal - to align stakeholders and champion your vision across multi-national teams
- Familiarity with agile methodologies and backlog management tools
- Passion for hospitality, operations, or retail technology
- Fluency in English
Must Have Skills
- Product roadmap and backlog management
- Experience working with cross-functional teams on UX-heavy technical products
- Analytical and KPI-driven mindset
- Empathy for operational users and ability to turn observations into actionable insights
- Excellent communication and presentation skills
- Familiarity with agile development practices
Nice to Have
- Experience with hospitality, POS, or restaurant technology
- Exposure to hardware/software integrations or system reliability topics
- Comfort conducting field research or user observation
- Professional proficiency in DE, FR, or NL
Notable Projects
- Order routing and prioritization logic
- Real-time kitchen workflow visibility
- Multi-device setup and performance optimization
- Integration with POS, Ordering, and other products in the ecosystem
What’s in it for you
Work on a product that’s at the heart of daily restaurant operations - visible, impactful, and mission-critical.
Gain experience with a high-performing cross-functional team delivering features you can be proud of.
Lots of autonomy, flexibility, and true work-life balance that allows you to take personal time and vacation when you need it.
…and enjoy a range of benefits that’ll keep you happy, healthy, and (not) hungry:
- Lightspeed equity scheme (we are all owners)
- Health & Wellness Credit (up to 400 EUR/year)
- Mental Health Support through Modern Health
- “Work from Anywhere” PX benefit (up to 60 days/year)
- LinkedIn Learning access and career GPS
- Subsidy for public transport travel pass (Berlin)
- Regular office breakfasts, lunches, and snacks
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.