You have extensive customer facing experience and you cannot wait to join us, Lightspeed, on our journey as we grow and strengthen our French Customer Onboarding team. You will use your experience to lead a team of Product Specialists who look after our French speaking customers in Europe with the single goal to deliver on the best customer experience possible! 

 

Our Product Specialists are a part of the EMEA onboarding team who are responsible for the remote software implementation and training of hundreds of new retail and hospitality customers across EMEA every month. With customer centric leadership and strong project management skills you will bring a blend of energy and drive to help your team to get to the next level!

 

Reporting to the Manager Product Specialists of EMEA, this role involves significant opportunities to interact with all parts of the organization at all levels and highly impact Lightspeed's growth journey.

 

What you’ll be responsible for:

  • Provide day-to-day guidance, training, strategic leadership and oversight to the French team of product specialists through coaching and mentorship
  • Develop a positive team relationship by being supportive, visible, easily accessible and proactively encouraging daily motivation and recognition
  • Active participation in complex projects that span across functions, regions and segments as we roll out new products
  • Lead by example; Depending on the team size and market, you will (continue) to take ownership of the onboarding of high profile SMB customers while being there to support your team. 
  • Continuously identify ways to improve how we onboard customers and work with the team to act on and implement those improvements
  • Work closely together with the other team leads within the onboarding and professional services team to guarantee close collaboration across all functions and regions
  • Identify and encourage areas for growth and improvement within the team, conduct team meetings, deliver performance reviews and evaluations
  • Ensure as many customers as possible go live with our software in the least amount of time and with a great customer experience
  • Prepare reports and other documentation on the team initiatives, targets and processes and give insights during weekly meetings
  • Closely collaborate with leaders within sales, support, product and operations to ensure an optimal customer experience throughout the whole customer journey 
  • Maintain a high level of knowledge related to the company, industry standards and our products
  • Optimize the usage of the software tools we use such as scheduling software, Salesforce & Zendesk



What you’ll be bringing to the team:

  • 3+ years of customer facing experience working in a high growth, fast paced software organization. (Preferably in onboarding, business development, account management, sales engineering or support)
  • 1+ year experience as a team lead or manager or heavily involved in coaching and training new employees
  • Bachelor’s or master's degree in marketing or business, or an equivalent degree and/or experience
  • Strong project management skills and the ability and drive to get things done
  • Ability to thrive in a competitive environment and execute tasks within short time lines
  • Passion for people and technology
  • Excellent spoken and written English
  • Strong presentation skills
  • Training/mentoring skills that focus on improving performance and morale
  • You live at driving distance of one of our offices in EMEA

 

Even better if you have, but not necessary:

  • Knowledge of Mac OS X and iOS
  • Experience with Salesforce
  • Retail experience
  • Hospitality experience
  • eCommerce experience



What’s in It for You?

You have the opportunity to join a fast-paced, industry leading global organization headquartered in the Canadian market. You will be exposed to and have autonomy to solve challenging problems that enable the company to grow and succeed. You will learn, expand your skill set, forge wonderful relationships and make your mark. At LIghtspeed, we are dedicated to bringing cities and communities to life by powering SMBs. Come and help us build our communities!

Who we are

Lightspeed (TSX/NYSE: LSPD) powers small and medium-sized businesses with its cloud-based, omni-channel commerce platforms in over 100 countries around the world. With smart, scalable, and dependable point of sale systems, Lightspeed provides all-in-one solutions that help restaurants and retailers sell across channels, manage operations, engage with consumers, accept payments, and grow their business.

Headquartered in Montréal, Canada, Lightspeed is trusted by favourite local businesses, where the community goes to shop and dine. Lightspeed has offices in Canada, USA, Europe, and Australia.

We're passionate about enabling people to do their best work. Come work with us and find out what you can do

À propos de nous

Lightspeed (TSX/NYSE : LSPD) dynamise les entreprises qui constituent le pilier de l'économie mondiale.

Notre plateforme de commerce unique transforme et unifie les opérations numériques et physiques en permettant les ventes multicanaux, l'expansion vers de nouveaux sites, les paiements mondiaux, les solutions financières et la connexion aux réseaux de fournisseurs. Grâce à la plateforme de commerce Lightspeed, les commerçants du secteur de la vente au détail et de l'hôtellerie peuvent créer des entreprises prospères pour l'avenir.

Lightspeed, dont le siège social se trouve à Montréal, bénéficie de la confiance des entreprises locales favorites, où la communauté va faire ses achats et déguster sa gastronomie. Lightspeed possède des bureaux au Canada, aux États-Unis, en Europe, en Russie et dans la région APAC.

Nous sommes passionnés par l'idée de permettre aux gens de faire leur meilleur travail. Nous sommes aussi de grans rêveurs et nous recherchons des personnes qui font de même. Chez nous, les étapes de la carrière sont fréquentes et nous les célébrons toutes. Venez travailler avec nous et découvrez où votre carrière vous mènera chez Lightspeed!