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Partner Manager

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Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Partner Manager to join our APAC Hospitality Partnerships team. You are responsible for driving partner-sourced pipeline and revenue through a portfolio of distribution partners.

You will activate, manage and grow partner relationships to increase partner performance, generate qualified opportunities, and deliver commercial outcomes aligned to regional targets.

PartnerManagers have a deep understanding of a partner’s ambitions, products and technology, as well as an understanding of the wider hospitality industry.

Reporting to the Snr Manager, Partnerships - Hospitality, APAC, you will also be responsible for partner performance, reporting and partner stakeholder management.

What you’ll be doing:

  • Have input into and execute the Partnership growth & development strategy in region

  • Manage and grow a portfolio of partners to increase partner-sourced pipeline, conversion, and revenue contribution, using an understanding of the portfolio’s overall capabilities, opportunities, and risks for accurate forecasting and mapping future portfolio growth.

  • Work with partners on GTM activity, campaigns, and activations to drive qualified leads and opportunities, and build a deep understanding of their commercial aims, organisational design, and pain points to align the Lightspeed partner programme accordingly.

  • Deliver high-quality communication at all times to partners to foster a deep and high trust relationship with all Lightspeed partners

  • Confidently demonstrate Lightspeed products and support partners in positioning solutions to merchants.

  • Provide basic troubleshooting skills where required to support partner or merchant enquiries and issues

  • Be abreast of current trends, patterns, and events within the wider retail and technology industries

  • Build strong relationships with internal stakeholders and act as an advocate for your portfolio of partners within the Lightspeed organisation

  • Drive partner activation and engagement, increasing the number of productive partners within the portfolio.

  • Identify capability gaps across partners and work cross-functionally to improve partner performance and delivery.

  • Represent Lightspeed at relevant industry events

  • From time to time, perform outbound prospecting to develop new commercial partnerships that drive merchants to Lightspeed

What you need to bring:

We're looking for a candidate who has experience with the following:

  • Prior experience partnerships / channel / account management and/or customer success experience; Software sales experience preferred

  • A high degree of initiative, a strong sense of ownership and desire to work autonomously

  • B2B relationship building skills

  • Excellent oral and written communication skills and group presentation skills

  • Ability to train, motivate, and foster relationships with potential partners

  • Ability to develop comprehensive reseller growth strategies

  • Strong positive attitude

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

Be a changemaker

You’ll enjoy:

  • Genuine career growth opportunities based on performance within a company that's continuously expanding.

  • Uncapped commission

  • Work with highly skilled people who are as passionate about sales & marketing as you are

  • An environment that encourages initiatives and leadership

  • Work in a team big enough for growth but lean enough to make a real impact;

  • Fun activities with your teammates & social events throughout the year including the legendary sales summit party in Canada

  • Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture, a true Canadian tech success story.

Plus benefits designed to keep you happy, healthy and fulfilled.

  • Lightspeed share scheme (we are all owners)

  • Unlimited paid time off policy

  • Flexible working policy

  • Work remotely from anywhere in the world for up to 60 days per year

  • Health and wellness benefit of $500 per year

  • Mental health online platform and counselling & coaching services

  • Paid leave and assistance for new parents

  • LinkedIn Learning license

  • Volunteer day

  • Dog friendly environment

  • Rooftop with dining space and BBQ facilities

  • Self-service cafe-style kitchen and fully stocked fridge, pantry & bar

  • Weekly catered lunches for the entire office

  • Exciting events hosted regularly by our Sydney Culture Club

  • Brand new office space located in Redfern, NSW

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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