Customer Coordinator – Account Management (Paris, hybrid)

The operational backbone of our Account Management team.

Do you think in processes, love creating clarity, take ownership, and want to make a real impact in a fast-growing SaaS business? Then keep reading.

Lightspeed is a global SaaS platform for hospitality and retail brands with big ambitions. We help our customers work smarter, scale faster, and delight their guests.

As a Customer Coordinator, you are the central link between our Account Management team, our customers, and the wider business. You are the operational ace behind key customer processes - so the team can focus fully on long-term retention, expansion, and impact.

But you’re not just an “admin.” You think in workflows, create structures and processes, spot bottlenecks early, and find solutions where others see chaos. Sounds like you? Then join us.

Your Mission

• Be the team’s operational backbone: Manage and optimize processes, keep tasks moving, and ensure efficient workflows
  
  
• Coordinate what matters: From contract changes to product updates and SLA management - you make sure everything runs smoothly, is properly documented, and no detail gets lost
  
  
• Create clarity across teams: As the central link between Account Management, Sales, Support, and Finance, you bring transparency and speed to every communication
  
  
• Solve before things escalate: Spot operational bottlenecks early, think in solutions, and act proactively
  
  
• Bring structure to growth: Scaling SaaS businesses need processes—help us design and implement them for the Paris Account Management team 

What You Bring

• Experience in a coordinating, operational, or process-oriented role
  
  
• Understanding of B2B SaaS workflows (e.g. renewals, product adoption, account processes) & Salesforce experience is a strong plus
  
  
• Precise, structured, and able to prioritize while juggling multiple open tasks
  
  
• Clear communication skills with both customers and colleagues in French & English
  
  
• Passion for process improvement… you don’t just react, you create and optimize
  
  
• A team player with a hands-on mentality… you don’t wait, you make things happen
  
  

What’s in it for you?

Come live the Lightspeed experience…

• Genuine career opportunities in a company that’s creating new jobs every day
  
  
• Work in a team large enough for growth but lean enough to make a real impact
  
  
• Exposure to modern and proven technology
  
  
• Ability to work and grow in a truly flexible environment
  
  
• Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture, a true Canadian tech success story
  
  

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed equity scheme (we are all owners)
  
  
• Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
  
  
• Mental Health Support through the Modern Health App- whether it is meditation, coaching or counseling you need - each employee gets access to this platform
  
  
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year 
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
  
  
• Time off to volunteer and give back to your community
  
  
• Transit benefit if you travel by public transport to the office
  
  
• Lunch reimbursement on the days you work from our Paris office
  
  
• Health insurance with attractive guarantee plans

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!